Our Terms of Service

1) The Agreement

1.1 Order & scope. Your online purchase, sign-up or order page (the “Order”) and these Terms form the agreement between you and Buildable AI Limited (“Buildable,” “we,” “us,” or “our”).
1.2 Policies. The Privacy Policy and Data Processing Addendum (DPA) (where we process Customer Content on your behalf) are incorporated by reference.
1.3 No on-prem. The Services are provided as a hosted web app; no on-prem or source-code delivery.

2) What the Service Is

2.1 Description. Buildable provides automated research and reports powered by AI (e.g., comparables, market summaries, and related outputs).
2.2 Third-party services. We may use reputable third-party infrastructure and AI providers (including OpenAI and others) at our discretion to deliver the Services.

3) Accounts, Seats, and Fair Use

3.1 Eligibility. You must be at least 18 and authorised to bind your organisation.
3.2 Seats & logins. Plans are seat-based. Seats are not permanently named and may be reassigned to a new individual, but each seat is for one person at a time. No credential sharing; each user must have their own login.
3.3 Access controls. You’re responsible for users’ actions under your account and for maintaining the security of credentials.
3.4 Fair use & rate limits. We reserve reasonable rate limits to protect platform stability and may apply, modify, or enforce limits at any time (including throttling or temporary restriction).

4) Trials and Changes to Plans

4.1 Free trial. We may offer a 7-day free trial with limited AI usage. We may change, restrict, or withdraw trials at any time.
4.2 Plan changes. We may modify plan features, usage allotments, and packaging from time to time. If you’re on a paid term, changes apply at your next renewal unless stated otherwise.

5) Fees, Billing, and Taxes

5.1 Fees. Fees are as shown at checkout or in your Order. All fees are non-refundable except where required by law.
5.2 Billing cycles. Subscriptions renew monthly or annually until cancelled (see §14).
5.3 Payment method. You authorise us (or our payment processor, e.g., Stripe) to charge the payment method on file. For Orders exceeding £5,000 ARR, we may offer invoicing on Net 14.
5.4 Taxes. Prices are exclusive of taxes; you’re responsible for VAT and any applicable withholding or sales taxes.
5.5 Overdue & charge failures. If payment is overdue by 10 days, we may suspend access until paid. If a payment bounces or is declined, we may immediately restrict the account (and continue attempts to collect). Interest may accrue at 1.5% per month or the maximum lawful rate.

6) Customer Content, Outputs, and Data

6.1 Definitions.

• Customer Content: data, files, prompts, instructions, and materials you or your users submit to the Services.

• Outputs: results generated by the Services from Customer Content and/or public or licensed sources.

6.2 Ownership. You own Customer Content and Outputs.
6.3 Licence to operate. You grant Buildable a non-exclusive licence to host, process, transmit, cache, and display Customer Content and Outputs solely to provide and maintain the Services, troubleshoot, ensure security, and comply with law.
6.4 Aggregated/Anonymised data. We may create and use aggregated or anonymised data (that does not identify you or your users) to improve and operate the Services, publish statistics, and for business analytics.
6.5 Prohibited data. Do not upload special-category personal data, PCI data, PHI/medical data, or government-classified information.
6.6 Third-party rights. You are responsible for having all necessary rights to Customer Content (including any third-party data sources you connect or upload) and for complying with those third parties’ terms.

7) Data Processing, Security, and Privacy

7.1 Processor role. For Customer Content containing personal data, we act as processor and our DPA applies (including deletion on termination within 30 days, unless law requires retention).
7.2 Security. We implement appropriate technical and organisational measures (encryption in transit/at rest, least-privilege access, logging/monitoring, quarterly access reviews, backups with rolling 35-day retention, and periodic independent testing).
7.3 Incident notice. We will notify you without undue delay after becoming aware of a personal-data breach affecting Customer Content.
7.4 Privacy. See our Privacy Policy for details on controller-side data (account, billing, usage, marketing).

8) AI/LLM-Specific Terms and Non-Reliance

8.1 Model providers. We may route prompts and data to third-party AI providers at our discretion under contractual safeguards. We do not permit providers to train on Customer Content by default.
8.2 No professional advice. Outputs may be inaccurate or incomplete and are provided for informational purposes only. They are not legal, tax, investment, valuation, or other professional advice.
8.3 Human review required. You must review and validate Outputs before relying on them. Do not use the Services where human review is legally required (e.g., regulated valuations, credit, or hiring decisions) unless we agree in writing.

9) Acceptable Use

You will not, and will not allow others to:
a) share credentials, circumvent seat limits, or interfere with rate limits;
b) use the Services to violate law, infringe IP, or transmit harmful code;
c) scrape or harvest content from third-party sites in violation of those sites’ terms;
d) reverse engineer, decompile, or attempt to extract source code;
e) perform or publish benchmarks or competitive analyses without our prior written consent;
f) use the Services to create a competing service using our confidential information.

10) Availability, Support, and Changes

10.1 Availability. We use reasonable efforts to keep the Services available; no uptime SLA is given.
10.2 Maintenance. We may perform scheduled or emergency maintenance and will use reasonable efforts to minimise disruption.
10.3 Support. Email support via hello@runbuildable.com (Mon–Fri, standard business hours).
10.4 Product changes. We may add, change, or discontinue features. For material deprecations, we’ll use reasonable efforts to provide notice.

11) Third-Party Services and Links

The Services may interoperate with or link to third-party services. We are not responsible for third-party services; their terms and privacy policies apply.

12) Intellectual Property; Feedback

12.1 Our IP. Buildable retains all rights, title, and interest in and to the Services, software, documentation, designs, and any improvements.
12.2 Feedback. If you provide suggestions or feedback, you grant Buildable a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction.

13) Warranties and Disclaimers

13.1 Limited warranty. We will provide the Services with reasonable skill and care and free of known malware.
13.2 Disclaimer. Except as expressly stated, the Services and Outputs are provided “as is” and “as available” without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, and non-infringement).

14) Term, Cancellation, Suspension, and Termination

14.1 Term & renewals. Subscriptions start on the Order date and auto-renew for the same term unless cancelled.
14.2 Cancellation. You may cancel at any time; cancellation takes effect at the end of the current term. Fees already paid are not refundable.
14.3 Suspension. We may suspend or restrict the Services for overdue amounts, bounced/declined payments, security risks, suspected misuse/AUP breach, or legal requirements.
14.4 Termination for cause. Either party may terminate for a material breach not cured within 30 days’ written notice, or immediately for illegal use or risk to the platform.
14.5 Post-termination data. Upon termination, you have a 30-day window to request export of Customer Content/Outputs; thereafter we may delete them, subject to legal retention.

15) Indemnities

15.1 Your indemnity. You will indemnify and hold harmless Buildable against claims, damages, and costs arising from (a) Customer Content; (b) your breach of these Terms or AUP; (c) your violation of third-party terms governing data sources or services.
15.2 Our IP indemnity. We will defend you against third-party claims alleging that the unmodified Services (as provided by us) infringe a UK intellectual-property right, and pay damages finally awarded, provided you promptly notify us and allow control of the defence. Our obligations do not apply to claims based on Customer Content, combinations not supplied by us, or use after we notify you to stop. Our sole obligations are to procure rights, modify/replace the Services, or refund prepaid fees for the remaining term and terminate your affected subscription.

16) Limitation of Liability

16.1 Cap. Our total liability arising out of or related to the Agreement will not exceed the amounts you paid to Buildable in the 12 months before the event giving rise to liability.
16.2 Exclusions. Neither party is liable for indirect, incidental, special, consequential, punitive damages, or lost profits, revenue, data, or business, even if advised of the possibility.
16.3 Uncapped. Nothing limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be limited by law.

17) Publicity

Unless you opt out by emailing hello@runbuildable.com, we may use your name and logo to identify you as a customer (no confidential information will be used).

18) Compliance

You will comply with applicable export controls and sanctions and anti-bribery/anti-corruption laws. The Services must not be used where prohibited by law.

19) Changes to These Terms

We may update these Terms by posting the updated version here. You are responsible for checking this page. Your continued use of the Services after updates are posted constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services before they take effect.

20) Assignment, Subcontracting, and Third-Party Rights

You may not assign the Agreement without our consent (not to be unreasonably withheld). We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you. We may use subcontractors; we remain responsible for performance. No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

21) Notices

Legal notices to Buildable must be sent to hello@runbuildable.com. We will send notices to the email associated with your admin account.

22) Governing Law and Venue

These Terms and any dispute or claim (including non-contractual disputes/claims) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

23) Miscellaneous

If any provision is unenforceable, the remainder stays in effect (severability). A failure to enforce a provision is not a waiver. These Terms, together with the Order, Privacy Policy, and DPA, constitute the entire agreement and supersede prior understandings. Order of precedence: Order → these Terms → DPA/Privacy Policy → other policies or documentation.